Navigating complexity
With stakeholders including HR, IT, procurement, finance and legal teams involved in the SLAM process and end-users including new and current colleagues and leavers, a key part of the project was the planning, discovery and analysis (PAD) phase. At this stage we worked with the product owner, subject matter experts and other key stakeholders to understand the needs of the business and how they worked with the existing SharePoint process. This allowed us to gain invaluable insights into the nuances of their complex workflows which enabled us to design a solution that not only met their existing needs but also anticipated future requirements.
Building upon the foundation laid during the PAD phase, we started on the design and delivery phase working with the product owner to conceptualise a system that replicated existing functionalities while enhancing the overall user experience (UX). The system architecture needed to balance performance and complexity.
Leveraging our expertise in cloud technologies, we architected a scalable solution capable of meeting the demands of EQUANS’ evolving business landscape without compromising on features or expectations. To optimise workflow management and ensure timely execution of tasks, we employed AWS Step Functions as the backbone of our application. This event-driven architecture facilitated seamless coordination between services, automating document allocation, progress tracking, and email notifications. By leveraging event-rich processes, we enhanced visibility and transparency across the entire approval workflow, empowering users to monitor progress in real-time.
Cloud technology using AWS served as a cornerstone of our solution, offering unparalleled scalability and cost-efficiency. By leveraging cloud-native services, we optimised resource utilisation, scaling seamlessly to accommodate fluctuating demand without human intervention. This not only reduced operational overheads but also ensured uninterrupted service delivery during peak operating hours.
To empower informed decision-making and drive continuous improvement, we implemented a robust reporting mechanism that provided actionable insights into key metrics such as request fulfilment time. By extracting, transforming, and analysing database data, we generated CSV reports that could be seamlessly integrated with the customer's business intelligence tools. Additionally, real-time log analysis enabled proactive error detection and resolution, ensuring optimal system performance and reliability.
Ensuring critical success
With a keen focus on delivering a solution that not only meets but exceeds the client's expectations, our solution was strategically designed to ensure critical success factors were fully addressed. From enhancing user experience to ensuring GDPR compliance and scalability, our solution is engineered to optimise efficiency, minimise redundancy, and pave the way for sustained success in HR management. Key features of the solution include:
