Colleague spotlight: meet Lindsey Humble
For our final colleague spotlight of the year, we chat to Leighton veteran and Business Analyst, Lindsey Humble.
In this blog, Lindsey discusses her role, some of her favourite project highlights and reflects on the growing impact Leighton continues to have across our customers and colleagues.
As a Business Analyst, my role centres on creating clarity, alignment and confidence across projects. I work closely with key stakeholders every day, building strong relationships and facilitating open, meaningful conversations so they always understand what to expect, what decisions are needed and how their input shapes the direction of the work. A core part of my responsibility is to understand their goals, challenges and requirements in detail, ensuring we capture not just what they want, but what they need.
I act as the bridge between stakeholders and the development team, translating business objectives into clear, actionable requirements that guide solutions design and implementation. This means working across all disciplines from developers, designers, testers, product owners and delivery leads to ensure everyone has a shared understanding of the vision and the outcomes we’re aiming to achieve.
Throughout a project, I help identify risks, highlight dependencies, map processes and explore opportunities for optimisation. I support the team in determining the most effective and efficient way to implement changes, ensuring that proposed solutions are feasible, valuable and aligned with both technical constraints and business priorities.
In essence, my role is to connect people, simplify complexity and make sure that every decision contributes to delivering the right solution, the right way.
I’ve been with Leighton for six years now. I joined after being made redundant from my previous employer, where I spent 21 years, so I was at a real crossroads in my career. At the time, I was open to exploring different opportunities and wasn’t specifically seeking a business analyst role. It was Lisa McCann, one of our senior quality engineers who I’d worked with previously, who reached out to let me know about a Project Management position at Leighton. I applied, was offered the role and quickly discovered how welcoming and supportive colleagues were.
Not long after I joined, Covid hit and, like many others, my role evolved as the business adapted. A business analyst position became available, and it felt like a natural progression, combining my strengths in communication, organisation and problem-solving. I stepped into the role andI’ve been doing it ever since.
My journey into business analysis wasn’t something I originally planned, it emerged quite naturally from the work I was doing at my previous employer. I was seconded onto a major system-change project, moving away from my day-to-day responsibilities of managing files and supporting the transition of work between suppliers. When those processes become automated, I found myself increasingly involved in understanding how systems worked, how changes impacted teams and how to translate operational needs into something technical teams could build.
Being part of that opened my eyes to a completely new side of the business. I loved being at the centre of change, asking questions, solving problems and helping connect people with technology that made their jobs easier.
One of the most important skills I’ve developed is effective communication. It’s essential to understand your audience and to be completely transparent about what’s happening within a project. If a customer requests something that may not be the best approach, it’s my responsibility to be transparent, explain the implications and guide them towards a better solution.
That communication extends beyond conversations. Whether I’m creating presentation decks, writing user stories, or producing technical documentation, it’s vital that the information is easy to understand. People should be able to see what the next steps are and what’s required of them without needing to ask multiple follow-up questions. Being able to communicate clearly, at every level and in every format, has been fundamental to driving projects forward smoothly and ensuring teams stay aligned.
The project I’m most proud of is some of the work we delivered for one of our current customers, IAG Loyalty Retail. I joined the project from the beginning and over the 12 months I spent on it, the transformation we achieved as a team was remarkable. What began as a simple proof of concept quickly evolved into a fully customer-ready product and being part of that journey from concept to launch was really rewarding.
My role throughout the project involved ensuring everything aligned with the product owner’s vision, shaping a smooth and intuitive customer journey and helping the team navigate the complexities that come with such a high-profile project. The variety of stakeholders, each with different priorities and perspectives could easily have created friction, but instead it became one of our biggest strengths. We built strong relationships, communicated openly and collaborated in a way that allowed us to deliver something we were all genuinely proud of.
The opportunity to meet a range of people and understand their different perspectives. Each customer project brings together people with unique priorities, pressures and goals, and navigating that landscape is both challenging and rewarding. I enjoy the negotiation aspect, listening carefully, understanding what each group values and helping bring clarity to competing priorities so we can agree on a direction that works for everyone.
I also value the learning that comes from being challenged.When someone questions an approach or presents a different viewpoint, it pushes me to look at the situation from both sides. Approaching discussions with an open mind not only strengthens the final solution but builds trust and collaboration across the team. Ultimately, it’s the human side of the role, the conversations, the problem-solving and the shared wins.
What really stands out is that despite our growth, it still feels like a close-knit community. Even as we passed the 100-colleague mark this year, the culture has remained open, supportive and accessible. There’s an ‘open door’ approach at Leighton, if you need to speak to the senior leadership team, you can. They’re present, approachable and invested in what people have to say. The sense of connection and transparency is rare in a growing business and it’s one of the things that makes Leighton such a great place to work.
Company Day at Spanish City earlier in the year. The venue was unique, the weather was perfect and the whole day had the ideal balance of engaging content, presentations and time to properly connect with colleagues. It felt special and a real celebration of who we are and the culture we’ve built together.
This might be a slightly unconventional answer, but one thing I want to accomplish in my career is to continue finding joy and fulfilment in the work I do, so one day I can look back and think “I was happy with the work I’ve achieved”. Rather than focusing solely on climbing the career ladder, my priority is to maintain satisfaction and passion in my role. Of course, progression may come naturally along the way, but for me, the most important goal is to jeep enjoying what I do and make a meaningful impact through my work.
People may not think I’m a dog person and in fact I didn’t used to be, but I do have a little miniature dachshund called Willow.
Spending time with family. I’ve got a niece and nephew whoI’m close with, so I enjoy doing lots of fun activities with them.
The job isn’t as serious as it sounds. The role itself sounds quite ‘stiff’, but it’s a mix of problem-solving, creativity and collaboration. While there’s a lot of analysis and planning involved, much of the work is about building relationships, understanding people’s perspectives and finding practical solutions together.
Fall seven times and stand up eight. Throughout my career I’ve learnt the importance of not giving up, things may sometimes be a struggle and there can often be no obvious routes to overcome challenges, but maintaining determination and pushing through setbacks is what allows progress and growth.
Go in with an open mind. In this industry, you’ll work with people who may have different perspectives, priorities, or ways of working and sometimes that can be challenging. The key is to approach everyone with respect and empathy, treating others as you would like to be treated. Being honest, transparent and clear in your communication goes a long way in building trust, fostering collaboration and navigating complex projects successfully.
For our final colleague spotlight of the year, we chat to Leighton veteran and Business Analyst, Lindsey Humble.
In this blog, Lindsey discusses her role, some of her favourite project highlights and reflects on the growing impact Leighton continues to have across our customers and colleagues.
As a Business Analyst, my role centres on creating clarity, alignment and confidence across projects. I work closely with key stakeholders every day, building strong relationships and facilitating open, meaningful conversations so they always understand what to expect, what decisions are needed and how their input shapes the direction of the work. A core part of my responsibility is to understand their goals, challenges and requirements in detail, ensuring we capture not just what they want, but what they need.
I act as the bridge between stakeholders and the development team, translating business objectives into clear, actionable requirements that guide solutions design and implementation. This means working across all disciplines from developers, designers, testers, product owners and delivery leads to ensure everyone has a shared understanding of the vision and the outcomes we’re aiming to achieve.
Throughout a project, I help identify risks, highlight dependencies, map processes and explore opportunities for optimisation. I support the team in determining the most effective and efficient way to implement changes, ensuring that proposed solutions are feasible, valuable and aligned with both technical constraints and business priorities.
In essence, my role is to connect people, simplify complexity and make sure that every decision contributes to delivering the right solution, the right way.
I’ve been with Leighton for six years now. I joined after being made redundant from my previous employer, where I spent 21 years, so I was at a real crossroads in my career. At the time, I was open to exploring different opportunities and wasn’t specifically seeking a business analyst role. It was Lisa McCann, one of our senior quality engineers who I’d worked with previously, who reached out to let me know about a Project Management position at Leighton. I applied, was offered the role and quickly discovered how welcoming and supportive colleagues were.
Not long after I joined, Covid hit and, like many others, my role evolved as the business adapted. A business analyst position became available, and it felt like a natural progression, combining my strengths in communication, organisation and problem-solving. I stepped into the role andI’ve been doing it ever since.
My journey into business analysis wasn’t something I originally planned, it emerged quite naturally from the work I was doing at my previous employer. I was seconded onto a major system-change project, moving away from my day-to-day responsibilities of managing files and supporting the transition of work between suppliers. When those processes become automated, I found myself increasingly involved in understanding how systems worked, how changes impacted teams and how to translate operational needs into something technical teams could build.
Being part of that opened my eyes to a completely new side of the business. I loved being at the centre of change, asking questions, solving problems and helping connect people with technology that made their jobs easier.
One of the most important skills I’ve developed is effective communication. It’s essential to understand your audience and to be completely transparent about what’s happening within a project. If a customer requests something that may not be the best approach, it’s my responsibility to be transparent, explain the implications and guide them towards a better solution.
That communication extends beyond conversations. Whether I’m creating presentation decks, writing user stories, or producing technical documentation, it’s vital that the information is easy to understand. People should be able to see what the next steps are and what’s required of them without needing to ask multiple follow-up questions. Being able to communicate clearly, at every level and in every format, has been fundamental to driving projects forward smoothly and ensuring teams stay aligned.
The project I’m most proud of is some of the work we delivered for one of our current customers, IAG Loyalty Retail. I joined the project from the beginning and over the 12 months I spent on it, the transformation we achieved as a team was remarkable. What began as a simple proof of concept quickly evolved into a fully customer-ready product and being part of that journey from concept to launch was really rewarding.
My role throughout the project involved ensuring everything aligned with the product owner’s vision, shaping a smooth and intuitive customer journey and helping the team navigate the complexities that come with such a high-profile project. The variety of stakeholders, each with different priorities and perspectives could easily have created friction, but instead it became one of our biggest strengths. We built strong relationships, communicated openly and collaborated in a way that allowed us to deliver something we were all genuinely proud of.
The opportunity to meet a range of people and understand their different perspectives. Each customer project brings together people with unique priorities, pressures and goals, and navigating that landscape is both challenging and rewarding. I enjoy the negotiation aspect, listening carefully, understanding what each group values and helping bring clarity to competing priorities so we can agree on a direction that works for everyone.
I also value the learning that comes from being challenged.When someone questions an approach or presents a different viewpoint, it pushes me to look at the situation from both sides. Approaching discussions with an open mind not only strengthens the final solution but builds trust and collaboration across the team. Ultimately, it’s the human side of the role, the conversations, the problem-solving and the shared wins.
What really stands out is that despite our growth, it still feels like a close-knit community. Even as we passed the 100-colleague mark this year, the culture has remained open, supportive and accessible. There’s an ‘open door’ approach at Leighton, if you need to speak to the senior leadership team, you can. They’re present, approachable and invested in what people have to say. The sense of connection and transparency is rare in a growing business and it’s one of the things that makes Leighton such a great place to work.
Company Day at Spanish City earlier in the year. The venue was unique, the weather was perfect and the whole day had the ideal balance of engaging content, presentations and time to properly connect with colleagues. It felt special and a real celebration of who we are and the culture we’ve built together.
This might be a slightly unconventional answer, but one thing I want to accomplish in my career is to continue finding joy and fulfilment in the work I do, so one day I can look back and think “I was happy with the work I’ve achieved”. Rather than focusing solely on climbing the career ladder, my priority is to maintain satisfaction and passion in my role. Of course, progression may come naturally along the way, but for me, the most important goal is to jeep enjoying what I do and make a meaningful impact through my work.
People may not think I’m a dog person and in fact I didn’t used to be, but I do have a little miniature dachshund called Willow.
Spending time with family. I’ve got a niece and nephew whoI’m close with, so I enjoy doing lots of fun activities with them.
The job isn’t as serious as it sounds. The role itself sounds quite ‘stiff’, but it’s a mix of problem-solving, creativity and collaboration. While there’s a lot of analysis and planning involved, much of the work is about building relationships, understanding people’s perspectives and finding practical solutions together.
Fall seven times and stand up eight. Throughout my career I’ve learnt the importance of not giving up, things may sometimes be a struggle and there can often be no obvious routes to overcome challenges, but maintaining determination and pushing through setbacks is what allows progress and growth.
Go in with an open mind. In this industry, you’ll work with people who may have different perspectives, priorities, or ways of working and sometimes that can be challenging. The key is to approach everyone with respect and empathy, treating others as you would like to be treated. Being honest, transparent and clear in your communication goes a long way in building trust, fostering collaboration and navigating complex projects successfully.
For our final colleague spotlight of the year, we chat to Leighton veteran and Business Analyst, Lindsey Humble.
In this blog, Lindsey discusses her role, some of her favourite project highlights and reflects on the growing impact Leighton continues to have across our customers and colleagues.
As a Business Analyst, my role centres on creating clarity, alignment and confidence across projects. I work closely with key stakeholders every day, building strong relationships and facilitating open, meaningful conversations so they always understand what to expect, what decisions are needed and how their input shapes the direction of the work. A core part of my responsibility is to understand their goals, challenges and requirements in detail, ensuring we capture not just what they want, but what they need.
I act as the bridge between stakeholders and the development team, translating business objectives into clear, actionable requirements that guide solutions design and implementation. This means working across all disciplines from developers, designers, testers, product owners and delivery leads to ensure everyone has a shared understanding of the vision and the outcomes we’re aiming to achieve.
Throughout a project, I help identify risks, highlight dependencies, map processes and explore opportunities for optimisation. I support the team in determining the most effective and efficient way to implement changes, ensuring that proposed solutions are feasible, valuable and aligned with both technical constraints and business priorities.
In essence, my role is to connect people, simplify complexity and make sure that every decision contributes to delivering the right solution, the right way.
I’ve been with Leighton for six years now. I joined after being made redundant from my previous employer, where I spent 21 years, so I was at a real crossroads in my career. At the time, I was open to exploring different opportunities and wasn’t specifically seeking a business analyst role. It was Lisa McCann, one of our senior quality engineers who I’d worked with previously, who reached out to let me know about a Project Management position at Leighton. I applied, was offered the role and quickly discovered how welcoming and supportive colleagues were.
Not long after I joined, Covid hit and, like many others, my role evolved as the business adapted. A business analyst position became available, and it felt like a natural progression, combining my strengths in communication, organisation and problem-solving. I stepped into the role andI’ve been doing it ever since.
My journey into business analysis wasn’t something I originally planned, it emerged quite naturally from the work I was doing at my previous employer. I was seconded onto a major system-change project, moving away from my day-to-day responsibilities of managing files and supporting the transition of work between suppliers. When those processes become automated, I found myself increasingly involved in understanding how systems worked, how changes impacted teams and how to translate operational needs into something technical teams could build.
Being part of that opened my eyes to a completely new side of the business. I loved being at the centre of change, asking questions, solving problems and helping connect people with technology that made their jobs easier.
One of the most important skills I’ve developed is effective communication. It’s essential to understand your audience and to be completely transparent about what’s happening within a project. If a customer requests something that may not be the best approach, it’s my responsibility to be transparent, explain the implications and guide them towards a better solution.
That communication extends beyond conversations. Whether I’m creating presentation decks, writing user stories, or producing technical documentation, it’s vital that the information is easy to understand. People should be able to see what the next steps are and what’s required of them without needing to ask multiple follow-up questions. Being able to communicate clearly, at every level and in every format, has been fundamental to driving projects forward smoothly and ensuring teams stay aligned.
The project I’m most proud of is some of the work we delivered for one of our current customers, IAG Loyalty Retail. I joined the project from the beginning and over the 12 months I spent on it, the transformation we achieved as a team was remarkable. What began as a simple proof of concept quickly evolved into a fully customer-ready product and being part of that journey from concept to launch was really rewarding.
My role throughout the project involved ensuring everything aligned with the product owner’s vision, shaping a smooth and intuitive customer journey and helping the team navigate the complexities that come with such a high-profile project. The variety of stakeholders, each with different priorities and perspectives could easily have created friction, but instead it became one of our biggest strengths. We built strong relationships, communicated openly and collaborated in a way that allowed us to deliver something we were all genuinely proud of.
The opportunity to meet a range of people and understand their different perspectives. Each customer project brings together people with unique priorities, pressures and goals, and navigating that landscape is both challenging and rewarding. I enjoy the negotiation aspect, listening carefully, understanding what each group values and helping bring clarity to competing priorities so we can agree on a direction that works for everyone.
I also value the learning that comes from being challenged.When someone questions an approach or presents a different viewpoint, it pushes me to look at the situation from both sides. Approaching discussions with an open mind not only strengthens the final solution but builds trust and collaboration across the team. Ultimately, it’s the human side of the role, the conversations, the problem-solving and the shared wins.
What really stands out is that despite our growth, it still feels like a close-knit community. Even as we passed the 100-colleague mark this year, the culture has remained open, supportive and accessible. There’s an ‘open door’ approach at Leighton, if you need to speak to the senior leadership team, you can. They’re present, approachable and invested in what people have to say. The sense of connection and transparency is rare in a growing business and it’s one of the things that makes Leighton such a great place to work.
Company Day at Spanish City earlier in the year. The venue was unique, the weather was perfect and the whole day had the ideal balance of engaging content, presentations and time to properly connect with colleagues. It felt special and a real celebration of who we are and the culture we’ve built together.
This might be a slightly unconventional answer, but one thing I want to accomplish in my career is to continue finding joy and fulfilment in the work I do, so one day I can look back and think “I was happy with the work I’ve achieved”. Rather than focusing solely on climbing the career ladder, my priority is to maintain satisfaction and passion in my role. Of course, progression may come naturally along the way, but for me, the most important goal is to jeep enjoying what I do and make a meaningful impact through my work.
People may not think I’m a dog person and in fact I didn’t used to be, but I do have a little miniature dachshund called Willow.
Spending time with family. I’ve got a niece and nephew whoI’m close with, so I enjoy doing lots of fun activities with them.
The job isn’t as serious as it sounds. The role itself sounds quite ‘stiff’, but it’s a mix of problem-solving, creativity and collaboration. While there’s a lot of analysis and planning involved, much of the work is about building relationships, understanding people’s perspectives and finding practical solutions together.
Fall seven times and stand up eight. Throughout my career I’ve learnt the importance of not giving up, things may sometimes be a struggle and there can often be no obvious routes to overcome challenges, but maintaining determination and pushing through setbacks is what allows progress and growth.
Go in with an open mind. In this industry, you’ll work with people who may have different perspectives, priorities, or ways of working and sometimes that can be challenging. The key is to approach everyone with respect and empathy, treating others as you would like to be treated. Being honest, transparent and clear in your communication goes a long way in building trust, fostering collaboration and navigating complex projects successfully.
For our final colleague spotlight of the year, we chat to Leighton veteran and Business Analyst, Lindsey Humble.
In this blog, Lindsey discusses her role, some of her favourite project highlights and reflects on the growing impact Leighton continues to have across our customers and colleagues.
As a Business Analyst, my role centres on creating clarity, alignment and confidence across projects. I work closely with key stakeholders every day, building strong relationships and facilitating open, meaningful conversations so they always understand what to expect, what decisions are needed and how their input shapes the direction of the work. A core part of my responsibility is to understand their goals, challenges and requirements in detail, ensuring we capture not just what they want, but what they need.
I act as the bridge between stakeholders and the development team, translating business objectives into clear, actionable requirements that guide solutions design and implementation. This means working across all disciplines from developers, designers, testers, product owners and delivery leads to ensure everyone has a shared understanding of the vision and the outcomes we’re aiming to achieve.
Throughout a project, I help identify risks, highlight dependencies, map processes and explore opportunities for optimisation. I support the team in determining the most effective and efficient way to implement changes, ensuring that proposed solutions are feasible, valuable and aligned with both technical constraints and business priorities.
In essence, my role is to connect people, simplify complexity and make sure that every decision contributes to delivering the right solution, the right way.
I’ve been with Leighton for six years now. I joined after being made redundant from my previous employer, where I spent 21 years, so I was at a real crossroads in my career. At the time, I was open to exploring different opportunities and wasn’t specifically seeking a business analyst role. It was Lisa McCann, one of our senior quality engineers who I’d worked with previously, who reached out to let me know about a Project Management position at Leighton. I applied, was offered the role and quickly discovered how welcoming and supportive colleagues were.
Not long after I joined, Covid hit and, like many others, my role evolved as the business adapted. A business analyst position became available, and it felt like a natural progression, combining my strengths in communication, organisation and problem-solving. I stepped into the role andI’ve been doing it ever since.
My journey into business analysis wasn’t something I originally planned, it emerged quite naturally from the work I was doing at my previous employer. I was seconded onto a major system-change project, moving away from my day-to-day responsibilities of managing files and supporting the transition of work between suppliers. When those processes become automated, I found myself increasingly involved in understanding how systems worked, how changes impacted teams and how to translate operational needs into something technical teams could build.
Being part of that opened my eyes to a completely new side of the business. I loved being at the centre of change, asking questions, solving problems and helping connect people with technology that made their jobs easier.
One of the most important skills I’ve developed is effective communication. It’s essential to understand your audience and to be completely transparent about what’s happening within a project. If a customer requests something that may not be the best approach, it’s my responsibility to be transparent, explain the implications and guide them towards a better solution.
That communication extends beyond conversations. Whether I’m creating presentation decks, writing user stories, or producing technical documentation, it’s vital that the information is easy to understand. People should be able to see what the next steps are and what’s required of them without needing to ask multiple follow-up questions. Being able to communicate clearly, at every level and in every format, has been fundamental to driving projects forward smoothly and ensuring teams stay aligned.
The project I’m most proud of is some of the work we delivered for one of our current customers, IAG Loyalty Retail. I joined the project from the beginning and over the 12 months I spent on it, the transformation we achieved as a team was remarkable. What began as a simple proof of concept quickly evolved into a fully customer-ready product and being part of that journey from concept to launch was really rewarding.
My role throughout the project involved ensuring everything aligned with the product owner’s vision, shaping a smooth and intuitive customer journey and helping the team navigate the complexities that come with such a high-profile project. The variety of stakeholders, each with different priorities and perspectives could easily have created friction, but instead it became one of our biggest strengths. We built strong relationships, communicated openly and collaborated in a way that allowed us to deliver something we were all genuinely proud of.
The opportunity to meet a range of people and understand their different perspectives. Each customer project brings together people with unique priorities, pressures and goals, and navigating that landscape is both challenging and rewarding. I enjoy the negotiation aspect, listening carefully, understanding what each group values and helping bring clarity to competing priorities so we can agree on a direction that works for everyone.
I also value the learning that comes from being challenged.When someone questions an approach or presents a different viewpoint, it pushes me to look at the situation from both sides. Approaching discussions with an open mind not only strengthens the final solution but builds trust and collaboration across the team. Ultimately, it’s the human side of the role, the conversations, the problem-solving and the shared wins.
What really stands out is that despite our growth, it still feels like a close-knit community. Even as we passed the 100-colleague mark this year, the culture has remained open, supportive and accessible. There’s an ‘open door’ approach at Leighton, if you need to speak to the senior leadership team, you can. They’re present, approachable and invested in what people have to say. The sense of connection and transparency is rare in a growing business and it’s one of the things that makes Leighton such a great place to work.
Company Day at Spanish City earlier in the year. The venue was unique, the weather was perfect and the whole day had the ideal balance of engaging content, presentations and time to properly connect with colleagues. It felt special and a real celebration of who we are and the culture we’ve built together.
This might be a slightly unconventional answer, but one thing I want to accomplish in my career is to continue finding joy and fulfilment in the work I do, so one day I can look back and think “I was happy with the work I’ve achieved”. Rather than focusing solely on climbing the career ladder, my priority is to maintain satisfaction and passion in my role. Of course, progression may come naturally along the way, but for me, the most important goal is to jeep enjoying what I do and make a meaningful impact through my work.
People may not think I’m a dog person and in fact I didn’t used to be, but I do have a little miniature dachshund called Willow.
Spending time with family. I’ve got a niece and nephew whoI’m close with, so I enjoy doing lots of fun activities with them.
The job isn’t as serious as it sounds. The role itself sounds quite ‘stiff’, but it’s a mix of problem-solving, creativity and collaboration. While there’s a lot of analysis and planning involved, much of the work is about building relationships, understanding people’s perspectives and finding practical solutions together.
Fall seven times and stand up eight. Throughout my career I’ve learnt the importance of not giving up, things may sometimes be a struggle and there can often be no obvious routes to overcome challenges, but maintaining determination and pushing through setbacks is what allows progress and growth.
Go in with an open mind. In this industry, you’ll work with people who may have different perspectives, priorities, or ways of working and sometimes that can be challenging. The key is to approach everyone with respect and empathy, treating others as you would like to be treated. Being honest, transparent and clear in your communication goes a long way in building trust, fostering collaboration and navigating complex projects successfully.
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